- Customer Service
- The Authority
Service Update - Verizon email addresses migrated to AOL service
Dear Valued Customer:
Invoice Cloud would like to make you aware of an issue affecting customers that use a Verizon email address that begins with a number or includes a dash.
Now that Verizon has migrated their email service to AOL, these types of emails are no longer passing validation with our email service. This means that customers with these attributes in their email address will not be able to use that email to register their accounts or during the payment process.
We have made several attempts to contact AOL, however because we are not a direct customer of theirs, they are unable to assist us. At this time, we can only suggest to customers that a different email address be used. We apologize for any inconvenience this may cause.
If you have questions regarding this, please call us at 901-737-8686 or email us at firstname.lastname@example.org.